The Group Manager represents BNY Mellon in meetings with external parties such as IFSRA, external fund auditors, client Board of Directors, fund investment advisors, fund Senior Management, trustees, custodians and legal counsel.
- Ensure ongoing delivery of high quality service levels to a group of global investment management clients. Ensure strong operational and management control of accounting, valuation and general administration for a complex range of fund structures.
- Pro-actively assess client requirements. Manage business issues firmly and constructively while developing and maintaining good client relations.
- Ensure all fund net asset values (NAVs) are calculated according to agreed client procedures and timetables and that required controls are in place and adhered to.
- Prepare, maintain and communicate to staff of client specific procedures on a timely basis.
- Co-ordinate the accurate and timely provision of non-daily services to clients including month-end reporting, compliance reviews, expense budgets, expense reviews and payments.
- Ensure service is provided in line with client service level agreements (SLAs) and regulatory requirements and is in accordance with agreed operating procedures.
Co-ordination of new client/new business take-on:
- Co-ordinate with BNY Mellon business development to win new business and to prepare for new clients and new funds being launched by existing clients.
- Ensure sufficient staff resources, expertise, systems, procedures and controls are in place to properly service all new business.
- Manage service quality within the operations teams. Use all operations management information systems (MIS) to review all client, timing and reconciliation issues and to ensure all matters arising are resolved in an efficient and timely manner.
- Ensure all NAV errors and breaches are reported according to The Bank of New York Mellon procedures and any resulting changes to procedures and controls are swiftly implemented.
- Manage the fund administration aspects of multiple client relationships. Participate in periodic meetings with clients in order to ascertain the current status of the client’s view of the service relationship. Develop a relationship with client senior management so as to be a senior point of contact, in conjunction with Client Servicing, for client communication.
- Keep abreast of business developments impacting clients and assess new business from a resource, skills and risk perspective. Communicate with Senior Management of both clients and prospective clients.
- Play an integral role both in tactical IT responses to business issues and in strategic IT development.
- Contribute to strategic development by participating in strategic planning sessions and taking on user group project specification duty.
- Ensure all staff maintains strict user controls on all systems.
Human resource management:
- Keep staff informed of company and business developments, provide team briefings, and set performance objectives.
- Resolve or raise any HR issues, ensure appropriate mentoring of all staff within your team, and oversee the timely completion of staff performance appraisals.
- Identify new staffing requirements; co-ordinate staff training on systems, standard procedures/controls and client specific procedures.
- Support career progression within teams and rotate staff to ensure proper coaching, succession planning and appropriate risk mitigation, and general staff development.
- Lead and manage a team of Operations Managers, Assistant Managers, Supervisors and fund Administration staff.
- Fluency in English is essential.
- Fluency in Polish is preferred.
- At least 10 years work experience in the funds administration business.
- Qualified Accountant, educated to Masters or degree level.
- Knowledge of money market funds and exchange traded funds, including all accounting and structural issues typically inherent in these types of funds and the instruments they typically hold.
- Knowledge of managed currency funds and performance fee calculations including class-level and equalisation.
- Technical knowledge of complex fund structures including UCITS and non-UCITS, the regulation of these vehicles, investment management methods and fund accounting/valuation methods including NAV calculation, income distribution/equalisation, performance fee calculation methods and compliance monitoring.
- Understanding of operational and reputation risks inherent in the fund administration business and the management/operational control environment required in managing these risks.
- Ability to think strategically with a high focus on controls and risk mitigation.
- Ability to evaluate new business needs and changed service requirements.
- Strong presentation and communication skills.
- Management skills related to operations, leadership, strategy and projects.
- Client relationship management skills.
- Service quality work ethic.
- Ability to mentor, develop and motivate personnel.
- Growth and Development Opportunities,
- Competitive Compensation Package,
- Relocation allowance,
- Sports, Social and Charity events.