Expand Private Wealth Management (PWM) Latin America client and asset base in a profitable and cost effective manner through an effectively designed sales calling program based on expert knowledge of the market, industry and PWM’s capabilities, products and services.
RESPONSIBILITIES:
Marketing/Sales
• Design and implement a marketing strategy aimed at: • Growing the share of wallet and profitability of current PWM relationships • Cultivating new business through development of a base of prospective clients • Maintaining an active calling program to ensure the we keep up to date with the clients’ developments and needs • Meeting our Net New Assets (NNA), Return on Assets (ROA) and Cost to Income Ratio (CIR) goals
• Become the clients’ Trusted Financial Advisor by: • Presenting to the clients PWM’s wide range of products and services capabilities and introducing diversified strategies to meet their needs • Introducing product specialists to existing and prospective client relationship to enhance these relationships when appropriate • Cross-selling other products and services offered by the Bank (i.e. Investment Banking, Asset Management, and Third Party products, etc.) as suitable
• Maintain ongoing high level of due diligence to ensure that current clients and prospects meet all client suitability standards, including but not limited to, the Bank’s Know-your-Client (KYC) policy
• Adhere to all Bank policies and procedures in conducting day-to-day business
• Open and close accounts ensuring that the proper documentation has been obtained
Service
• Adhere to the following standards and service quality requirements of Deutsche Bank in carrying out the responsibilities set out herein. • Maintain PWM standards for client and service quality • Maintain ongoing client satisfaction • Establish and maintain open lines of communications with all areas of the bank, providing constructive feedback to appropriate product, service, and operational areas • Work as a team with Account Managers/Client Service Managers/Service Executives to ensure a seamless delivery of our products and services, in a timely manner, to the clients • Identify and resolve client issues and escalate to Management, where appropriate, for resolution.
KNOWLEDGE AND SKILLS
• Bi-lingual (written and oral) English and Spanish (or Portuguese where relevant)
• Strong knowledge of financial instruments and markets
• Strong sales and marketing abilities
• Broad understanding of the flow of information and money through the Bank’s systems in order to operate more autonomously in setting priorities and resolving problems
• Ability to quickly access and utilize the full range of computerized account and product information systems within the Bank’s applications
• In depth knowledge of all the PWM’s products and services including all related policies, guidelines and procedures
• Complete understanding and adherence to internal and external regulatory requirements in carrying out day-to-day tasks, including the marketing DB’s products and services and the making of representations to third parties outside PWM.
• Able to work with a culturally diverse workforce and client base
• Highly developed written and oral communication skills in English, Spanish (or Portuguese where relevant)
• Excellent problem solving skills
• Ability to demonstrate good time management skills
Deutsche Bank
Latam