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Retail Banking


This section includes all our retail banking jobs.

Most large banking institutions will carry out transactions with other banks or large corporations. Within their retail operations, however, they deal directly with consumers, or the man on the street.

This generally implies a high street presence, but retail banking is increasingly taking place online and jobs in retail banking now extend beyond the branch network. Current accounts, savings accounts, debit/credit cards, mortgages, online banking and personal loans all fall under retail banking services, as well as general insurance transactions such as household and car insurance.

Retail banking also encompasses some wealth management services, but this is less about investment advice for high-net-worth individuals and more helping less affluent people make the most of their money. Financial planning services offer savings and investment advice, usually with an aim of securing a comfortable retirement.

However, junior bankers working in branches can expect to be dealing directly with customer queries and complaints face to face. They will service customers at the counter within the branch and attempt to engage with them to recommend suitable products and services. They'll also be expected to sell these products, and deal with administrative functions such as opening or closing accounts, changing customer details or setting up standing orders, for example.

Some of these support functions are also carried out over the telephone and retail banks recruit large numbers of people for their customer service call centres.

Graduates are increasingly the targets of retail banking recruitment and, if they are taken into branches, they are fast-tracked to managerial positions. After a two-year training programme learning about the financial products, leadership and customer service, candidates are either then given the responsibility of managing a branch or leading a sales function.

Away from the traditional retail banking jobs, there are also a whole range of other careers in retail banking.

Banks recruit product managers and product developers to conceive and deliver the services they offer customers, whether that's credit cards, online or mobile banking, or insurance. Connected to these functions are marketing jobs, which identify demand for particular products or services and devise and implement promotional campaigns to take advantage of this. The over-riding term for these types of jobs is 'customer propositions'.

There are also jobs in operations management; whether that's business analysts, change managers or project managers. These roles are responsible for devising operational efficiencies (including downsizing strategies), running the bank's systems and processes, diversifying its product offerings, as well as coming up with ways to transform the way the business operates across finance, risk and technology functions.

Risk is another key function of retail banking. This covers risk at a group level - credit, operational and market risk managers - as well as people advising on whether to issue personal loans and mortgages. Fraud prevention jobs are also integral to retail banks' risk divisions, whether they involve protecting customers' personal details (or information security), anti-money laundering (AML) roles or jobs in preventing bribery and corruption.

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Showing 1-30 of 111 jobs
VP - Group Regulatory Compliance - Retail Banking and Cards McGregor Boyall GBP60000 - GBP70000 per annum + Benefits UK-London 25 May 13

Group Regulatory Compliance - Retail Banking and Cards

Senior Audit Manager - Risk Modelling Black Swan Group GBP55000 - GBP75000 per annum + Excellen... UK-London 24 May 13

A leading international Bank is looking for experienced risk modellers to join them in their group audit team ...

Retail Credit Risk Portfolio Analytics Manager Hays Specialist Recruitment GBP45000.00 - GBP65000.00 per annum + be... UK-London 24 May 13

High profile role within the retail risk analytics function of this universal banking organisation, leading a ...

TOM Business Analyst Payments Hydrogen Group GBP500.00 per day UK-London 24 May 13

This is a great opportunity to work as a TOM Business Analyst (Payments) for a tier 1 bank in London.

Head of Operational Risk – CONTRACT JCW Search £800 - £850 p/d UK-London 24 May 13

Our client, a UK based retail bank, is currently recruiting for an interim Head of Operational Risk to join th...

New Product Manager - Retail Santander GBP50000 - GBP60000 per annum + Car Allo... UK-London 24 May 13

IG&C is a fast paced and strategically important function within San UK, with an objective to identify, interv...

Head of Data and Systems Taylor Harrison Competitive plus benefits UK-London 24 May 13

Our client, one of the UK's most respected financial services players, seeks a senior Risk professional for th...

Head of Unsecured Portfolio Management Taylor Harrison Competitive plus benefits UK-London 24 May 13

Our client, one of the UK's most respected financial services players, seeks a senior Risk professional for th...

Senior Compliance Advisor Not Disclosed c. £90k UK-London 24 May 13

As a market leader in the provision of financing solutions to UK SME''s my client is looking to appoint a se...

Business Analyst Capgemini Financial Services Negotiable UK-London 24 May 13

Business analyst with strong retail banking experience.

Core Banking Specialist Capgemini Financial Services Competitive UK-London 24 May 13

Senior Manager or Principal level Core Banking SME

Business Manager Hudson Banking Very competitive UK-London 24 May 13

A leading bank is looking for an established business manager, with proven track record to help support senior...

Vice President/ Junior Director Strategy, Retail Banking Greenwich Partners Base guide £100,000 to £120,000 with bon... UK-London 24 May 13

Leading retail bank is looking for a VP strategy

Manager & Senior Manager in Financial Services Strategy Huntswood GBP65000 - GBP100000 per annum + Competi... UK-London 24 May 13

One of, if not the fastest growing management consulting firms in London is hiring the cities top talent.

Senior Operational Risk Analyst Hays Specialist Recruitment GBP60000.00 - GBP70000.00 per annum + be... UK-London 24 May 13

In this role, you will provide challenge and oversight of risk management within the central functions, as wel...

Business Analyst/Project Manager - Cross Asset Stonewood Partners Competitive UK-London 24 May 13

Our Tier 1 Investment Banking client require a hybrid Business Analyst/Project Manager with Cross Asset experi...

Retail Banking & Insurance - Project Managers & Consultants – Business Transformation & TOM S&H Consulting Ltd Base £80K - £125K, bonus and benefits UK-London 24 May 13

Leading financial services consultancy seeks consultants, business analysts and project managers for its retai...

Senior Analyst Programmer, Market Risk Millar Associates To £100K + Pension + Bonus UK-London 24 May 13

This fast growing commercial & retail bank seek a talented Risk Analyst Programmer to join their Market Risk t...

Audit Manager-Insurance -Edinburgh-£60K Real Staffing GBP45000 - GBP60000 per annum + bonus +... UK-Edinburgh 23 May 13

Based in Edinburgh, this will be an opportunity to build your own internal network, and also take on leadershi...

SENIOR INCIDENT MANAGER - CONTRACT JCW Search £400-£500 p/d UK-North West 23 May 13

On behalf of a banking client, JCW are engaged to find a Senior Incident Manager to maintain and develop frame...

Financial Controller LMA £80,000 - 95,000 UK-London 23 May 13

An emerging wholesale bank require a well-rounded Senior Financial Controller to oversee a finance department....

Credit Risk Policy - VP - Global Tier 1 Bank GW Risk 80k to 95k plus excellent bonus and bene... UK-London 23 May 13

Credit Policy and Crredit Risk Policy - VP - Global Tier 1 Bank - Global Retail Portfolio - London - 80 to 95...

Compliance Monitoring - CONTRACT JCW Search £60,000 pro rota UK-London 23 May 13

Our client, a Global Banking Organisation, is looking for an experienced compliance monitoring officer to exec...

Cash Decision Support AGS on Behalf of RBS GBP.00 per annum UK-London 23 May 13

Accountant, Decision Support - Cash Transactions, payments Analysis and Business Partnering.

Team Manager - Skelmersdale The Co-operative £21,000 - £26,200 UK-North West 23 May 13

At The Co-operative Bank, we believe in putting our customers at the heart of everything we do. It's that fres...

Senior Transaction Standards Monitoring Manager Eden Scott £45-90,000 UK-Edinburgh 23 May 13

Senior Transaction Standards Monitoring Manager

IPV Analyst Goodman Masson GBP500 - GBP600 per day UK-London 23 May 13

A good client of mine is currently seeking a Valuations / IPV Analyst with experience of exotic derivative mod...

Interest Rate Product Controller Goodman Masson GBP400 - GBP500 per day UK-London 23 May 13

A large Investment Bank is looking to recruit an individual who has previously worked in a line role with a fu...

Senior Auditor Butterfield Private Bank Competitive salary & benefits UK-London 22 May 13

Excellent opportunity to join well established Private Bank in the City. Reporting to Head of Internal Audit (...

Complex Complaints Reviewer Harvey Nash Consulting (Scotland) Limited GBP24200 - GBP32300 per annum UK-Glasgow 21 May 13

Complex Complaints Reviewer - Glasgow One of our most respected global financial services clients is currently...

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