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xThis section includes all our retail banking jobs.
Most large banking institutions will carry out transactions with other banks or large corporations. Within their retail operations, however, they deal directly with consumers, or the man on the street.
This generally implies a high street presence, but retail banking is increasingly taking place online and jobs in retail banking now extend beyond the branch network. Current accounts, savings accounts, debit/credit cards, mortgages, online banking and personal loans all fall under retail banking services, as well as general insurance transactions such as household and car insurance.
Retail banking also encompasses some wealth management services, but this is less about investment advice for high-net-worth individuals and more helping less affluent people make the most of their money. Financial planning services offer savings and investment advice, usually with an aim of securing a comfortable retirement.
However, junior bankers working in branches can expect to be dealing directly with customer queries and complaints face to face. They will service customers at the counter within the branch and attempt to engage with them to recommend suitable products and services. They'll also be expected to sell these products, and deal with administrative functions such as opening or closing accounts, changing customer details or setting up standing orders, for example.
Some of these support functions are also carried out over the telephone and retail banks recruit large numbers of people for their customer service call centres.
Graduates are increasingly the targets of retail banking recruitment and, if they are taken into branches, they are fast-tracked to managerial positions. After a two-year training programme learning about the financial products, leadership and customer service, candidates are either then given the responsibility of managing a branch or leading a sales function.
Away from the traditional retail banking jobs, there are also a whole range of other careers in retail banking.
Banks recruit product managers and product developers to conceive and deliver the services they offer customers, whether that's credit cards, online or mobile banking, or insurance. Connected to these functions are marketing jobs, which identify demand for particular products or services and devise and implement promotional campaigns to take advantage of this. The over-riding term for these types of jobs is 'customer propositions'.
There are also jobs in operations management; whether that's business analysts, change managers or project managers. These roles are responsible for devising operational efficiencies (including downsizing strategies), running the bank's systems and processes, diversifying its product offerings, as well as coming up with ways to transform the way the business operates across finance, risk and technology functions.
Risk is another key function of retail banking. This covers risk at a group level - credit, operational and market risk managers - as well as people advising on whether to issue personal loans and mortgages. Fraud prevention jobs are also integral to retail banks' risk divisions, whether they involve protecting customers' personal details (or information security), anti-money laundering (AML) roles or jobs in preventing bribery and corruption.
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| Banking Operations Manager | .Michael Page Financial Services. Up to £45, 000 basic salary + benefits | UK-West Midlands | 22 Apr 13 |
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My client is a leading financial services business in the West Midlands, and is currently recruiting a Banking...
| Head of Digital, APAC | AIG Negotiable | Singapore | 06 May 13 |
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We are seeking an executive level talent with a deep understanding and broad practical experience in online ac...
| Head of Network Sales (Retail Banking) | Albert Cliff Ltd $ Very Competitive | Russia-Moscow | 30 Apr 13 |
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Since its establishment, the Bank has offered a range of exciting career opportunities for professional, highl...
| Implementation Consultant - E2E Client On-Boarding | Alexander Ash Consulting up to 63000 basic salary | UK-London | 16 May 13 |
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***Implementation Consultant - 50% Client site - end to end client on-boarding - Commercial or TRansaction Ban...
| Claims Services Manager – Adelaide Based | Allianz Competitive | Australia-Adelaide | 22 May 13 |
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An exciting opportunity now exists within Operations Division for a Claims Services Manager.
| Contrôleur de Gestion Confirmé (H/F) | Anov Executive 50000 | France-Paris | 15 May 13 |
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Anov Executive recrute, pour l''un de ses clients, importante banque de financement, un Contrôleur de Gestion...
| Team Head, Indonesia, International Affluent Banking | ANZglobal Not Specified | Singapore | 14 May 13 |
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* Prior retail banking experience * Lead a team of Relationship Managers * Be part of super regiona...
| Associate Director, Service Quality | ANZglobal Not Specified | Singapore | 14 May 13 |
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* Improve customer service experience * Perform dashboard reporting * Be part of super regional ban...
| Mortgage Specialist, Secured Lending, Singapore | ANZglobal Not Specified | Singapore | 10 May 13 |
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* Strong Mobile Mortgage sales experience * Customer Centric sales processes * Be part of super reg...
| Senior Relationship Manager, NRI Singapore, International Affluent Banking | ANZglobal Not Specified | Singapore | 10 May 13 |
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* Excellent opportunity for career progression and growth * Focus on relationship building & networking ...
| Relationship Manager / Director, Retail Banking | ANZglobal Not Specified | Hong Kong SAR | 23 Apr 13 |
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* Result driven and relationship development * Knowledge in investment and wealth management products ...
| Senior Relationship Manager, Non-Resident Indian, International Affluent Banking | ANZglobal Not Specified | Singapore | 12 Apr 13 |
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* Excellent opportunity for career progression and growth * Focus on relationship building & networking ...
| Senior Product Governance Manager | Aquis Search HK$70-90K per month | Hong Kong SAR | 07 May 13 |
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An experienced Product Governance specialist is required to support the governance of Wealth Management produ...
| Operations Transformation Consultant | Aston Carter Ltd £45-80k + package | UK-London | 21 May 13 |
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Operations transformation/ Operations Excellence role with leading consultancy firm. Looking for candidates wi...
| Process Re-Engineering Manager | Aston Carter Ltd 650p/day | UK-London | 17 May 13 |
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Process change, Six-Sigma, Retail Credit, Retail Banking, Credit Risk, IBM BPM Workflow, Business Design Autho...
| Lean Process Ownership Manager | Aston Carter Ltd £350-£400 | UK-London | 13 May 13 |
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My client, a major UK Retail Bank, is looking for a candidate to manage the process performance of the develop...
| LEAN SPECIALIST | Axis Negotiable | Belgium-Brussels Region | 02 May 13 |
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- lean - project management - change management
| COMMERCIAL ADVISOR | Axis Bespreekbaar | Belgium-Wallonia Region | 02 May 13 |
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Als commercial advisor ben je spil van het district: zowel de Client assistant als de District en (Key) Accoun...
| Senior Quantitative Analyst- Ops and Credit Risk | Badenoch & Clark GBP500 - GBP600 per annum | UK-London | 21 May 13 |
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Description: This position is responsible for developing, maintaining and validating risk models for quantifyi...
| Credit Risk Manager | Barclay Simpson £Excellent | UK-Yorkshire & The Humber | 20 May 13 |
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Major UK bank looking for a Credit Risk analayst with strong SAS. Retail portfolio experience.
| Head of Compliance Monitoring - Retail Banking | Barclay Simpson £Market Rate + Excellent Bens | UK-London | 22 Mar 13 |
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My client, a leading international banking group, is looking to recruit a Head of Compliance Monitoring for th...
| Head of UKRBB Treasury | BARCLAYS Competitive + excellent benefits | UK-London | 17 May 13 |
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Being Head of UKRBB Treasury at Barclays is a chance to help steer an iconic institution through an exciting s...
| Forecast Manager - Impairment | BARCLAYS Competitive + excellent benefits | UK-London | 26 Apr 13 |
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Join Barclays as a Forecast Manager - Impairment, and you''ll sharpen your technical and relationship-building...
| Diversity is at the heart of our business (opportunities UK wide) | BARCLAYS Competitive + excellent benefits | UK-South East | 25 Apr 13 |
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Here at Barclays, diversity is a lot more than just a buzzword.
| Head of Finance (Retail Banking) | BGC Group (Licence no. 05C3053) Attractive | Malaysia | 08 Apr 13 |
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Our client, a reputable bank, is currently seeking for an experienced professional to join their organization...
| Team Leader - Telesales (Banking) | BGC Group (Licence no. 05C3053) attractive | Malaysia | 08 Apr 13 |
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Our client is a foreign bank, seeking for an ideal candidate to join their Telesales team as Team Leader. Thi...
| Head of Product - Consumer Banking | BGC Group (Licence no. 05C3053) Attractive - Expat package offered for f... | Malaysia | 08 Apr 13 |
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Our client is one of the largest bank in Malaysia with presence in several Asian countries. They are currentl...
| IT Audit Manager | Black Swan Group GBP45000 - GBP60000 per annum + Excellen... | UK-London | 17 May 13 |
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A leading international bank is looking for IT auditors to join their growing team. The roles will sit at mana...
| Project Manager - Technology | Capco Competitive + bonus + benefits | UK-London | 21 May 13 |
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The Project Manager is responsible for successful delivery of client projects or rescuing existing projects. S...
| Associate Talent Programme | Capco Competitive | UK-London | 20 May 13 |
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Are you looking for a change in career? The Capco Associate Talent Programme provides top talent with the ski...